سياسة الاسترداد
MADE-TO-ORDER — STRICT NO RETURN & NO REFUND POLICY
Every ELALI garment is individually made to order according to the measurements and specifications provided or confirmed by the customer.
By completing an order, the customer acknowledges and agrees that:
• All orders are final
• Orders cannot be cancelled after payment
• Orders cannot be changed or amended
• Returns are not accepted
• Exchanges are not accepted
• Refunds and store credit are not provided
CUSTOMER MEASUREMENTS
The customer is solely responsible for providing complete and accurate measurements.
ELALI is not responsible for incorrect fit resulting from:
• Incorrect or incomplete measurements provided by the customer
• Measurements provided for another person
• Changes in the customer’s weight or body measurements
• The customer’s personal fit or length preference
• The type of shoes or undergarments worn with the garment
A garment produced according to the measurements confirmed by the customer cannot be returned, exchanged, refunded or altered free of charge.
ELALI INSPECTION
Every garment is measured, carefully inspected and photographed and/or video-recorded before it is packaged and dispatched.
Once the garment has been approved through ELALI’s inspection process and dispatched, it cannot be returned, exchanged or refunded.
LIMITED MEASUREMENT-CORRECTION EXCEPTION
The only exception applies when it is proven that:
- The customer provided and confirmed the correct measurements; and
- ELALI produced the garment using measurements that differ from those confirmed by the customer.
The customer must report the alleged measurement discrepancy within 24 hours of delivery and provide clear photographs and an unedited video showing the garment and its measurements.
The garment must remain completely unworn, unused, unwashed, unaltered and with all original tags attached. It must not contain perfume, makeup, stains, odour or any indication that it has been worn.
The garment must not be sent back without written authorization and return instructions from ELALI.
ELALI will compare the garment with the customer’s confirmed measurements and ELALI’s pre-dispatch inspection records.
If ELALI confirms that the measurement discrepancy was caused by ELALI, the garment will be accepted solely for correction or replacement, at ELALI’s discretion.
This exception does not entitle the customer to a monetary refund, partial refund, store credit or replacement with a different design.
If the garment matches the measurements provided or confirmed by the customer, no correction, return, exchange or refund will be offered.
This policy applies to the fullest extent permitted by applicable law.
By placing an order with ELALI, the customer confirms that they have read, understood and accepted this Made-to-Order & Final Sale Policy.