الشحن

SHIPPING & DELIVERY POLICY

PRODUCTION TIME

ELALI garments are made to order according to the customer’s confirmed measurements and specifications.

Production time is stated on each product page and begins only after:

• Full payment has been received; and
• All required measurements and order details have been provided and confirmed.

Production time and delivery time are separate. Any estimated delivery date does not include the garment’s production period.

Urgent dates, events or travel plans must be discussed and approved by ELALI in writing before placing an order. Placing an order without written confirmation does not guarantee delivery by a specific date.

SHIPPING

ELALI delivers within the UAE and internationally. Shipping availability and charges are calculated at checkout based on the item, destination and order size.

Certain products may be restricted to UAE delivery only. Where applicable, this will be stated on the product page.

Once an order has been completed and dispatched, the shipping fee is non-refundable.

DELIVERY TIME

Delivery times begin from the date of dispatch, not the date the order was placed.

Delivery times are estimates provided by the courier and are not guaranteed by ELALI. ELALI is not responsible for courier delays, customs processing, weather conditions, public holidays or circumstances outside its reasonable control.

A delay in production, dispatch, customs clearance or courier delivery does not make a made-to-order purchase eligible for cancellation or refund.

TRACKING

Where tracking is available, the customer will receive tracking details after dispatch.

Once tracking shows that an order has been delivered to the address provided by the customer, the order will be considered delivered. ELALI is not responsible for theft, loss or damage occurring after confirmed delivery.

DELIVERY INFORMATION

The customer is solely responsible for providing:

• A complete and accurate delivery address
• The correct country, city and postal information
• A reachable telephone number
• Any information required by the courier or customs authority

ELALI is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated customer information.

Once an order has been dispatched, the delivery address cannot be changed by ELALI.

FAILED OR REFUSED DELIVERY

If delivery cannot be completed because the customer is unavailable, refuses the shipment, provides incorrect information or fails to collect the order, the order will not be cancelled or refunded.

Any additional delivery, return-to-sender, storage, customs or reshipping charges will be the customer’s responsibility.

CUSTOMS, DUTIES & TAXES

Prices shown to UAE customers include 5% VAT.

International customers are responsible for all customs duties, import taxes, clearance charges and other fees imposed by their destination country.

These charges are not controlled by ELALI and are not included in the product or shipping price unless explicitly stated at checkout.

Refusing an international shipment because of customs duties or import charges does not make the order eligible for cancellation or refund.

COURIER ISSUES

Any visible damage to the external shipping package must be reported to ELALI and the courier within 24 hours of delivery, together with clear photographs and an unedited opening video.

ELALI may assist the customer in submitting a courier investigation. Submission of a courier claim does not guarantee compensation, replacement, return or refund.

ELALI HOME

ELALI Home products are made to order and may be subject to separate delivery, installation and location requirements. Any applicable delivery or assembly charges will be displayed or confirmed before fulfilment.

By placing an order, the customer confirms that they have read, understood and accepted this Shipping & Delivery Policy.